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Frequently Asked Questions

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Below you will find answers to some of the questions that I am frequently asked by my Brides.

Please read through this list, and if you have any further questions please don't hesitate to get in touch with me, either by phone, via email or via the Contact Me for on this website.

Q
Where are you based? What areas do you cover?
A

I live in Bowness on Windermere, Lake District, Cumbria, and work with Brides in and around the Lake District, Cumbria, and the surrounding counties in the North West of England including Lancashire, Cheshire and Merseyside. I am willing to travel further afield than this, to other parts of the country, and internationally, although additional travel costs (and accommodation if necessary) will have to be included in my charges.

Q
What is the maximum number of Hair / Make up you can take on?
A

This depends on a number of factors, including the time of day you are getting married, and what services you and your Wedding Party requires (hair and / or make up etc.). I do have a number of local and reputable freelance Hair and Make up Artists that I regularly work alongside that i can bring along to help with larger Wedding Parties when necessary, but I cannot guarantee their availability - please email me for more details.

Q
Is the trial necessary?
A

The trial is necessary, as it allows us to try different styles and fashions to perfect your look for your big day, and it takes a lot of the stress (for you and me) out of the wedding morning, where you really want to be relaxing as much as possible. In certain circumstances I am willing to go ahead without a trial, but we must allow additional time on the wedding morning for a consultation.

Q
Where does the trial usually take place?
A

The Trial will take place in my Salon which is within The Snug which is within the Health Club and Spa at the Low Wood Bay Resort and Spa, Ambleside Road, Windermere, Cumbria, LA23 1LP.

Q
How long does the trial usually last?
A

For Hair and Make up I would usually allow two hours for the trial - this will give us plenty of time to try out different styles and fashions to make sure we have got the right look for your wedding day.

Q
What happens if there is bad weather on the day and you cannot make it to our wedding location?
A

So far in my professional career as a mobile Wedding Hair and Make up artist this situation has never occurred. In all cases I will try my hardest to safely get to your wedding location, and I will be in contact with you at all times should any problems occur.

Q
When is the best time to have a trial?
A

Usually I recommend that we have the trial approximately 6-8 weeks before your wedding day, and after you have chosen your dress and any hair / beauty accessories you intend to wear on the day.

Q
What Make up products do you use?
A

I use the best hair and make up  products on the market, including MAC, Bobbi Brown and Illamasqua.

Q
Can you apply my own Make up products to me?
A

Yes, this is fine.

Q
What is your Cancellation Policy?
A

If you decide to cancel your booking then you must notify Katie Dale in writing as soon as possible. Any monies already paid at the time of cancellation will be non-refundable.

If written notice of cancellation is received 2 weeks or more in advance of your wedding day then no further payment is due. If cancellation is received within 2 weeks of your wedding day then full payment is due (for all services included in our agreed quotation). The only exception to this is if I manage to book an alternative client for your wedding day - I will make every effort to fill the time slot.

Q
How far will you Travel? What are your Travel Costs?
A

For the price I have quoted, I am willing to travel 25 miles from my base location in the North West of England. Mileage is charged at £0.50 per mile thereafter. Please contact me for details.

Q
What are your Payment Terms?
A

A £50 deposit is required to secure the booking. This deposit is non-refundable but fully redeemable against the balance. Payment for the trial day, less any deposit already paid, is required on the day of the trial. Full payment for the wedding day can be made following the trial day or on the day of the wedding

Q
I have sensitive skin - what is the best way to approach make up?
A

This is completely fine, and I work with clients of all skin types. The make up products that I use are generally fine for most people with sensitive skin, but i recommend that we meet in advance of your wedding day (and possibly in advance of your trial day) to perform a skin test for the make up products that i will be using to see if your skin reacts to it in any way. If it does then we can find an alternative product to use, or use a product that you know works well with your skin type.

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